🔐 Usage, Refund, and Exchange Policy
Dorbits Development Platform

First: Service Definition

Dorbits Development Platform is an electronic educational platform that provides digital educational services, including simplifying and explaining school curricula, preparing educational summaries, academic support, and exam training, in addition to offering educational courses related to school curricula.
All services provided are digital and intangible services delivered electronically.

Second: Usage Policy

  • The service is activated after successful completion of the payment process.

  • Digital educational content is delivered within a maximum period of 48 hours from the payment date.

  • Files and content are sent through approved communication channels such as WhatsApp or the email address registered by the user during the purchase process.

  • The user is committed to using the content for personal and educational purposes only.

  • Sharing accounts, reselling, or redistributing content in any form is strictly prohibited.

  • The platform reserves the right to suspend the service in cases of misuse without any obligation to provide compensation.

Third: Refund and Exchange Policy

Due to the nature of the digital services provided by Dorbits Development Platform, the refund policy is subject to the following:

Cases Not Eligible for Refund

  • After the digital content has been delivered to the user by any means.

  • If any part of the content has been used or accessed.

  • If incorrect contact information is provided by the user.

  • If the user decides not to continue after the service has begun.

Cases That May Be Considered for Refund

  • If the amount is deducted without delivering the content within the specified timeframe.

  • If there is a technical issue that prevents benefiting from the service and it has not been resolved.

  • If the payment process is duplicated by mistake.

Fourth: Refund Request Procedure

  • A refund request must be submitted within a maximum period of 3 business days from the payment date.

  • The request must be submitted via the official email and must include:

    • User name

    • Order number

    • Reason for the refund request

📧 Email: Development.orbits@gmail.com

Fifth: Refund Processing Period

  • The request will be reviewed within 5–7 business days.

  • If approved, the amount will be refunded to the same payment method used.

  • The time required for the amount to appear in the user’s account varies depending on the payment service provider or bank.

Sixth: Cancellation Policy

  • The service cannot be canceled after it has started or after the content has been delivered.

  • All subscriptions are time-limited and expire automatically without automatic renewal unless explicitly announced otherwise.

Seventh: Liability

  • The user is responsible for the accuracy of the contact information entered during the purchase process.

  • The platform bears no responsibility for delays or failure in delivery resulting from incorrect information or lack of user response.

Eighth: Acceptance of Policies

By using Dorbits Development Platform and completing the payment process, the user acknowledges full acceptance of:

  • Usage Policy

  • Refund and Exchange Policy

  • Privacy Policy

Ninth: Communication and Support

For any inquiries or technical support, please contact:
📧 Development.orbits@gmail.com

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